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Customer Care Coordinator

Customer Care Coordinator

Contract type: Full Time
Location: Sydney
Industry: Property
Start date: 2022-07-11
Salary: $80000 - $90000 per annum
Reference: BH-8062-1
Contact name: Virginia Brookes
Contact email:

Job description

Our Client is a leading Property Development Group based in the Inner City right next to a major train line. Established for more than 20 years they have gone through incredible growth after the last 3 years and they are in the midst of transforming their customer experience and we are now recruiting for a new Customer Care Coordinator to join their team! Working in a team of 4 administrators this role will see you reporting directly to the Completion Manager and each of your days will be hugely varied and super busy but will have you involved in a team that laughs allot and has fun too!

Day to day tasks will include:
  • Inputting of all relevant information of past exchanges
  • Exporting and filing all construction documents from Buildinglink
  • Attending developer meetings for new software system
  • Connecting the sales team/customer relations team and the post completion team
  • Calling the buyer after exchange, welcoming them & setting up their log in for purchase
  • Booking in pre settlement inspections and valuations
  • Overseeing the defect list is entered correctly into system
  • Booking key handover meeting 
  • Maintain contact with Owners/ tenants for access for repairs
  • Enter new jobs into the defects CRM 
Skills Required:
  • Previous experience using CRM systems
  • Confidence around Excel
  • High level of Customer Service skills
  • Strong attention to detail
  • Ability to self manage & work autonomously 
  • Previous exp in Real Estate or Property is preferred (not essential)

Benefits include:
  • Work with large, local development group
  • Plenty of room to progress within the company
  • Great colleagues who love to have a laugh
  • Terrific social activities with great team morale
  • Security and stability within growing entity
  • Monday to Friday role only
Apply now in strict confidence to:
Virginia Brookes on 0413 564 190
or click 'apply' to send your CV and Cover Letter

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